Coronavirus – Latest advice – Complete Physiotherapy is still open to help you

The Coronavirus will have impacts on the health system for the weeks and months to come.

The Complete Physiotherapy team are here to assist the wider community through this time, and will remain open. Plans have been put in place for continuity of patient care, and a number of scenarios planned for in case of Local, National or Health Department directives which may come in the coming weeks and months.

Pain and issues with your body don’t take a holiday, and can increase with stress and anxiety but please rest assured that we have you covered.




Current advice is that the risk of transmission of the Coronavirus is small when receiving physiotherapy, osteopathy, massage, chiro, podiatry and other types of allied health treatment, provided all patients read the below advice and act upon it. We all have a role to play here.

Allied Health Practitioners will need to play a large role in “taking up the slack” for patients who may be unable to have Elective Surgery for Pain Conditions in the next 6-12 months, so it is paramount that our staff and clinic remain operational during this time.

I understand that some may be anxious about attending treatment, so I thought I would answer some questions you may have.


What have we done, and are continually doing to Combat the Virus and keep Staff and Patients safe? We have a large stockpile of Antiseptic Wipes, Alcohol Based Sanitiser, Cleaning Products, and have put in place enhanced cleaning measures and processes for the health and safety of everyone within our clinic.

I have advised my staff about their responsibilities both at the clinic and away from the clinic, to remain healthy. I have advised them that if they are in any way feeling unwell, to stay home.

The virus is most effectively combated by hand-washing with soap for 20 seconds and frequent cleaning of surfaces, so you should add this to your routine immediately, as we always have done and will continue to do. The virus is surrounded by a layer of fat, and breaks down with soap, detergents and alcohol-based solutions.We have removed all but essential treatment items off our shelves, desks and floors so that more efficient cleaning can occur on a more frequent basis.




We ask you to be upfront and honest about your travel history, and potential exposure, to ensure that all staff and patients (especially our elderly and immunocompromised patients) remain healthy. This does not mean that you will be unable to be treated, it just means that everyone is aware of any precautions that may need to be taken, including treatment positioning (ie treating you face down instead of face up), or techniques used.

  • If you have travelled Overseas in the past 14 days, AND you are exhibiting flu-like symptoms (cough, fever, excessive runny nose, shortness of breath) – please do not attend your appointment. Please seek medical advice which may include getting tested for COVID-19.
  • If you have just arrived back from travelling overseas ANYWHERE, it is now mandatory that you self-quarantine for 14 days.
  • If you have had known close contact with a person with COVID-19, do not attend your appointment. Please self-isolate for 14 days as per Advice.
  • If you have arrived from overseas in the past 14 days, but are NOT showing symptoms, please advise us via telephone before you arrive at our clinic.

If in doubt about anything, please call.

If you are not a returned traveller, nor had contact with COVID-19:

  • Current advice is that you are safe unless you have any of the symptoms. Person-to-person transmission in the community 1 to 1 is not yet posing an issue, but this could change rapidly so keep updated with current Health and Government advice. We will do the same and update you accordingly, as best we can.
  • If you are feeling unwell in any way, please contact us for advice about whether you should attend your appointment. If you have a fever, cough, excessive runny nose or shortness of breath, then you will be advised to not attend your appointment.


The UK is in a good position to handle this threat due to our public hospital system, and because we have had more time to prepare, compared to other countries.

There is a risk, depending on the spread of the virus, that health systems will become pushed to capacity, meaning that Elective Surgery and non-essential medical care in both the Private and Public Hospital systems will be put back for a while.

As Allied Health Practitioners, we are here to help. We are qualified to assess and treat Musculoskeletal conditions, and play a vital role in helping those who may require surgery for damaged ligaments and joints, to keep moving, and with less pain. Should surgeries or specialist appointments be delayed, we will need to step up to the mark, to ensure people have a good Quality-of-Life during this time.

There is also a chance that there will be directives that schools, public places and businesses etc be required to close for a period, and people instructed to remain indoors at home, should the risk of a large outbreak escalate. So, if you are reading this and have been putting up with a problem, NOW is the time to get it looked at. And, listen carefully to the advice of the local and national authorities, and do as they say. The business has plans for next steps for patient care should these circumstances arise.

We will continue to keep you informed during this uncertain time.

we are taking and adhering to the advice of the experts regarding COVID-19 at this current time in order to be most helpful at this time.


We are here to help

We are looking into launching online consultations and we already have free exercise resources on our website.

If you have any questions please contact the clinic on 01189 462299

adapted from PC Physiotherapy